Privacy Policy

Solid Grove Pte. Ltd.("Luvia," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or mobile application (the "Services"), you acknowledge this Policy and agree to our Terms of Service. Questions? Email us at hello@getluvia.info.

1. Information We Collect

Information you provide

• Account data: Email address and login credentials, including social sign-in through Apple or Google.
• Quiz and profile info: Answers you give in our onboarding quiz (such as the moments where distraction affects you most and your focus goals), used to personalize your plan.
• Communications: Support emails, feedback, and survey responses.

Information collected automatically

• IP address, device type, operating system, and browser data
• Access timestamps, referral URLs, and feature usage
• Cookie identifiers and session tokens

What we do not collect

Luvia blocks the apps you pick using Apple's Screen Time framework. App-blocking selections and Screen Time information are processed on your device under Apple's privacy protections. We do not collect your messages, browsing history, or the content of what you do inside other apps.

2. How We Use Your Information

• Create and manage your account
• Build and personalize your focus plan
• Operate app blocking, sessions, streaks, and reports
• Provide customer support
• Process subscriptions and payments
• Analyze and improve the Services
• Ensure security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We share personal data only when necessary:

• Infrastructure providers: Hosting, analytics, email delivery, and database services.
• Payment processors: To handle subscription billing. We never store your full card details ourselves.
• Professional advisors: Legal, tax, and compliance guidance.
• Law enforcement: When required by law or court order.
• With your consent: For any purpose you explicitly authorize.

We never sell your personal data for advertising purposes.

4. Data Retention

We retain data only as long as necessary:

• Account data is deleted within 90 days after account closure.
• Financial records are kept for 5 years for tax compliance.
• Anonymized or aggregated data may be stored indefinitely.

5. Data Security

• All data is encrypted in transit and at rest.
• Access to production systems requires multi-factor authentication.
• Infrastructure runs on established cloud providers.

No system is 100% secure. Use the Services at your own risk and maintain strong passwords.

6. Your Rights

• Access: Request a copy of your personal data.
• Correction: Fix inaccurate or incomplete information.
• Deletion: Permanently erase your account and data.
• Opt-out: Unsubscribe from marketing emails at any time.

Submit requests to hello@getluvia.info.

7. Cookies

We use cookies and similar technologies to remember login sessions, measure usage, and improve the Services. You can block cookies in your browser settings, though some features may not work properly.

8. Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided data, contact us and we will delete it promptly.

9. International Users

Luvia is operated by Solid Grove Pte. Ltd., based in Singapore. Your data may be transferred to and processed in Singapore and other countries where our service providers operate, which may have different data-protection laws than your country.

10. Changes to This Policy

We may update this Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

Solid Grove Pte. Ltd.
68 Circular Road #02-01
049422
Singapore
Email: hello@getluvia.info